Frequently Asked Questions
Update regarding the Coronavirus situation: https://www.russiantrain.com/COVID19_travel_information
When do tickets go on sale?
Sales for tickets open 90 days before departure for all domestic trains and trains between Russia and Finland (120 days before the departure for some of the trains), and 60 days before departure for most international trains, except some routes between Russia and CIS countries (trains connecting Russia with Ukraine, Moldova, Tadzhikistan and Uzbekistan go on sale 45 days before departure, some Ukrainian and Moldovan trains start selling the tickets 30 days before departure). You can make a preorder for any date at our website before the start of sales.
How do I pay for my ticket?
We accept credit card and PayPal payments; we can also issue an invoice for a bank transfer.
After creating an order, you will go to the payment system site, where you must specify the details of your bank card and some personal information. Please, make sure that the bank card is near at hand, and that there are enough funds to pay for the order.
You can pay for your order online using the payment methods offered by Uniteller payment service. After confirming the order, you will be redirected to the secure payment page of Uniteller, where you will be requested to enter the details for payment of the order. After successful payment, an electronic receipt with information about the order and payment data will be sent to the e-mail specified in the payment form.
The safety of Uniteller processing is confirmed by the certificate of the data security standard of the payment card industry PCI DSS. Reliability of the service is ensured by intellectual fraud monitoring system, as well as by using 3D Secure, a modern security technology for Internet payments. The details of your card are entered on a special secure payment page. The information is transferred to the processing company Uniteller using TLS encryption technology. The information is then forwarded through secure banking channels having the highest level of reliability. Uniteller does not communicate your card data to the store and other third parties!
If your card supports 3D Secure technology, in order to make a payment you will have to undergo an additional user authentication at the issuing bank (the bank that issued your card). To do this, you will be redirected to the page of the bank that issued the card. The type of verification depends on the bank. Typically, this is an additional password that is sent as an SMS message, a scratch-card with variable codes, or other methods.
Shall I print out the e-ticket?
Generally, printing out the e-ticket is not necessary. If your ticket has an electronic registration you can show your passport used for booking a ticket on boarding. However, we still recommend you to print out the ticket just in case to avoid any kind of misunderstanding.
What if my ticket does not have an e-registration?
Ticket receipts without an electronic registration have t be exchanged for paper tickets at the train station before boarding. To exchange electronic ticket receipt for paper ticket you can use:
- Russian Railways ticket offices marked with @ sign
- Self-service terminals
Which documents do I have to show on boarding?
You have to show your passport used when issuing the ticket and a paper ticket if your train does not have an e-registration.
How do I change my ticket?
If you need to change the departure time or date, please, send an e-mail to our manager with information of your new request. We charge 20 USD for each ticket amendment. Please, note that you have to amend your ticket in case you want to change your passport details or passenger information. All change requests are accepted no later than 3 days before train departure.
How do I cancel my ticket?
Please, send our manager a cancellation request by e-mail to cancel your tickets. We charge 20 USD for each ticket cancellation. All cancellation requests are accepted no later than 3 days before train departure.
Do you have children discount?
Children up to 5 years can travel free of charge in case they do not occupy a separate seat. For the children of 5-14 years old there is a special discount up to 30 percent depending on the route.
Can I travel with my pet?
Russian sleeper trains allow carrying small pets, cats, dogs and birds for an extra fee starting from 300 RUB per kilometer depending on the route. You have to book the whole compartment to accommodate with a pet; pets are not allowed in 3rd class carriages (Platzkart). Please, reconfirm with our managers that your exact train allows travelling with pets before booking the ticket.
Express trains have special seats for passengers with pets which can be booked online. Please, note that only small pets, dogs (except large breeds) and birds are allowed in express trains.
Can I travel with a bike/motorbike?
Passengers can carry with them disassembled and packed bicycles without motors if their dimensions allow them to be placed at carry-on luggage storage space and in case they do not disturb other passengers. For every bicycle transported on a train, additional charge for baggage weighing 10 kg will apply.
Bicycles without motors, packed or unpacked, also can be transported in a baggage car (you should indicate its number, trade mark, type (adult or child) and all its accessories (pump, bag, bell etc.). Payments are calculated according to a tariff provided for the corresponding price-list for an actual carriage distance.
Please note, that the cargo carriages don't exist in every train, and when they exist it's allowed to carry only up to 200 kg per ticket, and you may need to buy a separate ticket for such cargo at a railway station.
How many pieces of luggage can I take with me?
You can carry hand luggage weighing no more than 36 kg (or 50 kg in carriages with two-berth compartments (sleeper carriages) free of charge. The sum of the hand luggage's three dimensions must not exceed 180 cm. If your luggage weighs more than 36 (50) kg you have to pay for the extra luggage at the train station. Please, note that luggage more than 200 kg is not allowed.
How can I book accessible seats?
To book special seats for disabled people online you need to have a medical certificate in English. Please, send this document to our manager to book the seats; please, note that the process of issuing such type of ticket can take up to 3 weeks. If you do not have a medical document in English you have to apply to a railway station directly to request accessible seats.
Can I get any refund or change my ticket if I missed my train?
The rules of Russian Railways do not technically allow to cancel or change the tickets online in case the train already departed. That’s why we cannot cancel the tickets for the missed departures and do not refund any money. We can only offer you to buy a new ticket for the next train.
If you missed the train and want a refund, the train provider offers to apply to a ticket office at the train station and fill in the application with the details of your account. However, we can not guarantee that it will be done as the process does not involve our side (the refund is done by the carrier directly, not by our agency, the process may take a couple of months and if your payment details are not acceptable for the carrier’s accountants it may be rejected).
Are there non-smoking compartments in the Russian trains?
All the trains are non-smoking.
Are there lavatories, showers and bed linen in the Russian trains?
There are two lavatories at each end of every car. The showers are provided on long-distance trains (more than 24 hours); only in kupe or 1st class carriages. If your train doesn't have a shower, you can ask a conductor to allow you to use a shower in another carriage for a small fee.
The bed linen is provided in the train (it can be included in the ticket price, or the fee can be charged on site, it depends on the car class).
How can I keep my luggage safe?
You can keep the luggage either in an overhead luggage storage area, or under the bench, that is more secure. But nevertheless we recommend you to be careful about small valuables and money.
Which companies operate the Russian railway network?
The Russian Railways JSC is the company that operates the railway network throughout Russia. It has several affiliates which serve different directions.