- Log in using the email that you used for booking and the password received by email.
Find your order in the list of orders in your Profile.
Push the 'Cancel' button next to the ticket you would like to cancel. If there is no such a button, the cancellation is not possible (if you are not sure why the cancellation is not possible you can contact our Customer Support team by email or phone).
The refund of the ticket cost except the cancellation fee will be transferred to your bank card (the card that was charged for the booking)
! In case of any questions regarding the tickets cancellation, you can contact our Customer Support by answering to the confirmation email that you received from us when booked your tickets.
Cancellation policy is different for international paper tickets for Trans-Siberian, Trans-Mongolian and Trans-Manchurian trains. Information is provided upon booking. Tickets with departure from Mongolia and China are not refundable in case of cancellation, date of departure can not be changed, tickets can not be reissued if passengers provide wrong personal information upon booking (e.g. name, birth date, passport number, etc.)