Public offer to conclude the service contract

Saint Petersburg, Russia

This Public Offer (hereinafter — the «Offer») pursuant to part 2, art. 437 of the Civil Code of the Russian Federation (hereinafter — the «RF CC») is an official offer of the Individual Entrepreneur Yaraev Andrey Valeryevich (the abbreviated name — IP Yaraev A.V.) DBA "VisitRussia.com," represented by Andrey Valeryevich Yaraev, acting on the basis of the Certificate of state registration (hereinafter — the «Operator»), to conclude the Service contract (hereinafter — the «Contract») with the legally capable individual (hereinafter — the «Client») on the terms as prescribed herein.
The Client and the Operator are hereinafter jointly referred to as the «Parties» and individually as a «Party.»
The Offer comes into effect from the date of its publication on the Website https://www.russiantrain.com/ (hereinafter — the «Website») at the address: https://www.russiantrain.com/public_offer. The Operator reserves the right to amend the terms of the Offer and/or revoke the Offer anytime at its discretion without any notification sent to the Client. The amendments made to the Offer by the Operator shall become effective from the date of their placement at https://www.russiantrain.com/public_offer, if another amendment effective date is not additionally defined at placement. All the appendices to the Offer shall become its indispensable part.

CONCLUSION OF CONTRACT

The Contract is concluded when the Offer is accepted by the Client, i.e. when the Client expressly agrees to the terms of the Offer. The Client' Offer acceptance is carried out by putting a special «tick» or a «web-mark» in the corresponding field on the Website correspondingly, finalizing the order and pressing the button for payment.
The Contact is deemed concluded when the Operator receives the Offer accepted by the Client. The place of Contract is Saint Petersburg, Russia.
The Client must be familiarized with the terms of the Offer before accepting it. By accepting the Offer, the Client acknowledges and agrees to all the terms of the Offer as used therein and is considered to be a person who entered into the contractual relations with the Operator. By agreeing with the terms of the Offer, the Client acknowledges his rights, legal capacity and financial solvency and is also aware of the liability for the obligations imposed on him at Contract conclusion.

1. DEFINITIONS

Order is a request for services chosen by the Client on the Website and defined in the corresponding appendices to the Offer, duly made by the Client via the Website.
Client is a legal individual person who concluded the Contract and placed the Order to get the services specified on the Website agreed by the Parties in the Offer, and their further acquisition in his name or on behalf of a third party (hereinafter — the «Third parties») for the personal, domestic, and other needs not related to business activities.
Personal account — an individual Client's section on the Website protected by the authorization criteria where the information on the Order is stored, access to which is provided by input of the identification data (login and password). The Personal account is automatically linked to the email address of the Client after the Order is made on the Website, or after the registration of the Client on the Website.
Login and password — typesetting of the Latin letters and figures, required to access the Personal account, which in combination serves as Client's identification data. The actions performed using the login and password of the Client shall be viewed as the Client's actions.
Service provider(s) — carriers, freighters.
Website https://www.russiantrain.com/ (hereinafter — the «Website») — an independent complex multimedia object, the modules and cross-modular components of which are used by the Operator on legal grounds for rendering the services as provided for by the purposes of the Offer as well as the license and technical restrictions. The Website represents a combination of interconnected texts, graphic elements, photo and video materials, software, databases, web-pages, cross-modular components and other elements, algorithmically combined on the thematic, technical and functional criteria and intended to bring the information to the public knowledge, to receive the information, for the exchange and other functions in the Internet network by applying to the domain or subdomains of russiantrain.com. For the purpose hereof, the domain (the «domain name») shall mean the unique Internet address used by the Operator on legal grounds which serves to provide the Client with the access to the Website and software modules correspondingly. The administrator of the domain name russiantrain.com and the owner of the whole complex of rights thereon is VisitRussia.com Ltd. (PSRN: 1137847136173, TIN 7813559782). IP Yaraev A.V. uses the domain name russiantrain.com on legal grounds.

2. SUBJECT OF OFFER

2.1. The Operator undertakes to render services, agreed by the Parties in the Offer, to the Client via the Website under his Order and the Client undertakes to accept and pay for the services of the Operator.
2.2. All the contacts of passenger transportation shall be concluded by and between the Client and/or the passenger and the carriers directly which carry out passenger transportation. 
The Operator when handling the Order shall not be liable for any other travel segments of the Client or a Third-party, such as obtaining a visa or other permits to depart, authentication, receipt and availability of identification documents of the Client or a Third-party, certificates of insurance, transfer, accommodation at a hotel, flights by various carriers and connecting flights, as well as other circumstances.

3. RIGTHS AND OBLIGATIONS OF THE PARTIES

3.1. The Operator shall:
3.1.1. Render the services to the Client, specified in the Offer, duly and in time, according to the Order exactly made by the Client via the Website, and execute any necessary documents pursuant to the applicable legislation of the Russian Federation and the rules set by the relevant Service providers (hereinafter — the «Document» or «Documents»);
3.1.2. Provide necessary information and technical capability to the Client via the Website to use them and the services placed on them to get the services specified in the corresponding Appendices to the Offer;
3.1.3. When ordering, provide the Client with the information on the terms of carriage, the information which refers to the terms of concluding or amending the contract of carriage, the rules of tariffs application of the corresponding Service providers and other necessary information in the form it was submitted by the Service provider, by placing it on the Website;
3.1.4. provide the Client with access to the Personal account.
3.2. The Operator has the right to:
3.2.1. Collect the cost of services of the Operator for rendering the services, specified in the Offer (hereinafter — the «Service charge»), on its behalf according to the section 5 of the Offer. The Service charge shall be included in the total cost of the Order;
3.2.2. Reject to make the Order, to cancel the Order on reasonable grounds, including in case of lack of information necessary to render the services specified the Offer, the signs of fraudulent transactions with plastic cards, failure to complete the Order and/or pay for the Order by the Client, cancellation of reservation of the corresponding services by the Service providers, as well as in other cases;
3.2.3. Deny the Client access to the Website any time when he violates legal claims of the Service providers or performs other illegal actions. In this case the Operator shall not be liable for potential impact of this decision;
3.2.4. Make any changes to the Website, suspend their work if any major defects, errors and faults are found, for maintenance work and also to prevent the unauthorized access to the Website;
3.2.5. Assist the Client through the customer support by the phone numbers stated on the Website.
3.3. The Client shall:
3.3.1. Pay the cost of the Order in the amount, pursuant to the procedure and terms set forth in the section 5 of the Offer;
3.3.2. Make the Order in the Website under the section 4 of the Offer;
3.3.3. Check the Documents on the Order received at the email address stated by the Client when making the Order, for potential mistakes after the Documents are sent by the Operator, and immediately notify the Operator on the revealed mistakes;
3.3.4. Specify his own authentic personal information when making the Order and personal information of the Third parties. If the Client provides false information when making the Order, he bears the risk of denial to render the services by the Service providers;
3.3.5. Independently read the terms of the Offer, requirements of the customs, passport, visa and another control of the countries on the selected route, including the ones which refer to the validity of identification documents, and the rules of luggage, cargo and values transportation, booking and the tariffs of Service providers, among them the conditions of exchange/return of the services in the Order and the applicable penalties established by the corresponding Service providers, read the terms of the contract concluded with the Service provider, and other terms. In addition, the Client must inform the Third parties, for whom the services selected by the Client on the Website are reserved, executed and acquired, about the content hereof by itself;
3.3.6. Not to inform the Third parties of the Login and Password necessary to access the Personal account and to take measures to keep this information in secret. If the Client suspects that the Login or Password are insecure or that the Third parties can get the unauthorized access to them, then the Client immediately changes his password using the Personal account.
3.4. The Client has the right to:
3.4.1. Get necessary information on the Order from the customer support of the Client by the phone numbers stated in the relevant Appendices to the Offer.
4. GENERAL PROCEDURE FOR MAKING, AMENDING, AND CANCELLING THE ORDER
4.1. The Client gets to know about the terms of the Order in the process of making it on the Website. In case if the Client doesn't understand any terms of the Order, including the terms of refund, then the Client must clarify the necessary information with the Operator before making the Order by the phone numbers stated in the Appendices to the Offer or through the feedback form on the Website.
4.2. The Client makes the Order on the Website himself by choosing the necessary types of services.
4.3. After reading the terms of services, the Client must correctly fill in the columns marked as «obligatory to fill in» on the Website. At that, the Client shall be liable for accuracy, completeness, and authenticity of the specified information.
4.4. The Orders made on the Website shall be final and due. All the terms of the Order including any amendments to the completed Orders, cancellation of the Order as well as other terms thereof shall be regulated by the Offer, the rules of application of tariffs of the Service providers, existing laws of the Russian Federation and the applicable international rules.
4.5. If the Order is changed/canceled after it is made, the relevant rules of the Service providers shall apply in each particular case, the Client must pay all the fines stipulated for by the rules of the Service providers and the Service charge of the Operator. 
4.6. If there is any conflict between the information indicated in the Document sent by the Operator to the email address of the Client specified when making the Order and the information stated in the letters and messages sent by the Operator to the email address and the phone number of the Client specified when making the Order correspondingly, the Client must be governed by the information indicated in the Document sent by the Operator to the email address of the Client or on the Website of the corresponding Service provider.
5. SETTLEMENT PROCEDURE
5.1. The cost of the Order shall be determined when making the Order and may comprise the Service charge specified in the relevant Appendices to the Offer. The final cost of the Order shall be represented in Russian rubles.
5.2. The Order must be paid in a way offered on the Website. Payments shall be accepted by the payment system, which may reject to effect payment.
Payment by a bank card shall be made after verification and confirmation of the Order by redirecting to the payment gate.
The Client guarantees that he is a holder of the bank card used for the Order payment and that he is fully liable for the breach of this guarantee before the Operator. It is forbidden to pay for the Order with a bank card of which the Client is not a holder.
When the Client — the cardholder pays for the Order, he inserts the following details of the bank card: the number of the bank card (without spaces), name and surname of the cardholder, card validity, card verification number (CVV2 for Visa or СМС2 for MasterCard or MirAccept security code for MIR).
This information is transmitted, observing all necessary security measures. The confidential character of the details and payments specified by the Client shall be guaranteed by the secure data mode (SSL).
If the issuing bank of the Client supports the 3D Secure technology, then, according to the requirements of the mentioned technology, the issuing bank may require additional verification from the Client — the cardholder at the Order payment. The necessity to carry out additional identification and its method shall be defined by the issuing bank or the payment gate.
If the currency of the Client's bank card is not Russian rubles, the issuing bank of the Client's card converts the funds into the currency of the Russian Federation at its internal rate, thus, the price in the card currency may differ from the final Order price. By paying, the Client agrees that, prior to the payment, he has familiarized himself with the internal rate of the card-issuing bank and with the bank fee for currency conversion, as well as with the final Order price in the card currency.
Payment is considered as made after authorization of the Client's bank card by the issuing bank.
5.3. The Operator reserves the right to demand additional identification documents from the Client to confirm the competence of using the bank card and for other purposes.
5.4. When making payment for the Order, the Client approves of the Offer, confirms the correctness of the inserted personal information and the information of the Third parties, his awareness of the information placed on the Website, agrees with the final cost of the Order which may include the Service charge, the terms of refund or exchange of tickets or special terms of refund as well as approves of all the details of the route, including the date and time of travel.
5.5. The date of fulfillment of the Client's obligations to pay the final cost of the Order shall be the date of crediting the money to the settlement account of the Operator.

6. LIABILITY


6.1. The Operator shall not be liable for the failure to make and/or pay for the Order as a result of:
6.1.1. errors, inaccuracy in the necessary information provided by the Client;
6.1.2. faults of the Website, including the reservation system;
6.1.3. malfunction of the computer security system of the Client.
6.2. The Operator may deprive the Client of access to the Website any time for no reason. In this case, the Operator shall not be liable for any possible effect of such a decision.
6.3. The Operator shall not be liable for the breach by the Client and/or the Third-party of requirements of the customs and border law, the rules of passport, visa and another control of the countries on the selected route, including the ones which refer to the validity of identification documents, the rules of luggage, cargo and values transportation, breach of special rules of conduct in the country of temporary residence which resulted in adverse effects for the Client and/or the Third-party and the losses.
6.4. The Operator shall not be liable for adverse effects and losses which arose with the Client and/or the Third-party as a result of events beyond its scope as well as actions (failure to act) of the third parties, i.e.:
— due to failure to fulfill its obligations, unreliability, inaccuracy and delay in the information and documents provided by the Client or breach of the Offer's terms or requirements to the documents by the Client;
— actions of the Service providers (change, cancellation, extension, delay in dispatch of the train), safety, loss or damage to luggage, cargo, values, and documents of the Client and/or the Third-party during their travel. In this case, the Service providers shall be liable before the Client and/or the Third-party according to the international rules and applicable law of the Russian Federation. The claims of the Third parties shall be considered by the Services providers on the basis of the Russian legislation and the rules of international transportation;
— actions of the customs and immigration authorities;
— due to the restriction of the right of the Client and/or the Third parties to depart from the Russian Federation by the competent authorities or another departure point by the competent authorities of the corresponding country;
— actions of the consulates of foreign states, including delays, refusal, or change in terms of issue of the entry visas;
— if the Client and/or the Third parties lack travel documents, if they are absent or late to the place of the vehicle;
— if the Client and/or the Third parties breach the rules of conduct in the vehicle laid down by the corresponding Service provider.
6.5. The Service providers shall be liable before the passengers in the manner established by the legislation of the Russian Federation, the international rules and the contract of carriage.
6.6. The Parties shall be liable for failure to fulfill or improper fulfillment of their obligations under the Offer pursuant to the applicable legislation of the Russian Federation.
6.7. The Operator shall not be liable for the actions of the third parties which resulted in fraud/loss of the Login or Password from the Personal account as well as any expenses, damage and/or lost profit which arose with the Client in connection with the unauthorized access of the third parties to the Personal account.
6.8. The Client who executed the Order shall be fully liable for the correctness of the travel details and personal information of the Client and/or the Third-party.
6.9. The Operator doesn't guarantee the lack of errors in the information provided by the Service providers to the Operator. Hence, it shall not be responsible for any false information specified in cl. 3.1.3. of the Offer and for the damage or losses caused to the Client or the Third Party due to the information placed on the Website.
6.10. The Operator shall not be liable for the breach of terms of transportation services provided by the Service providers or their representatives, maintenance requirements, and punctuality as it is the exclusive competence of the Service providers. 
6.11. The Operator shall not be responsible for the actions, errors, violation of rules, guarantees or negligence of the Service provider or any transportation company as well as for harm to health, death, damage to property or any other moral and material harm or losses caused by these factors.
6.12. The Operator shall not be liable for and reimburse for expenses in case of delay or cancellation of flights, strikes, force-majeure circumstances and in any other cases beyond the direct control of the Operator. Besides, the Contractor shall not be responsible for any extra charges, omissions, delay, route change, actions/failure to act by the state authorities or other authorized services and agencies.
6.13. The Operator shall not be liable for the quality and protection of the communication channels used by the Client on the Website as well as for any damage caused to the Client as a result of unprotected communication channels of law quality used by it.

7. FORCE-MAJEURE


7.1. The Parties shall be relieved from liability for improper fulfillment or failure to fulfill their obligations if force majeure circumstances occur, among them, without limitation: fire, flood, earthquake and other acts of God, military actions, strikes, terror attacks, acts of state agencies and other obstacles which neither party is responsible for and which cannot be prevented.
7.2. When the force-majeure circumstances occur, the Party which refers to such circumstances must notify the other Party in writing within 3 days and prove the effect of force-majeure by authentic documents issued by the chamber of commerce and industry or another competent authority. Otherwise, the Party forfeits its right to refer to the mentioned circumstances as a basis of relief from liability for the failure to fulfill its obligations under the Contract.
7.3. When the force-majeure circumstances occur, the term of obligations is postponed in proportion to the period of time within which such circumstances are in effect.


8. SETTLEMENT OF DISPUTES


8.1. In case of any claims on the part of the Client, it must call the customer support by the phone number stated on the Website or claim the Operator in writing.
8.2. All the disputes of the Parties hereunder shall be settled by means of correspondence and negotiations using the mandatory pre-court procedure. In case the Parties fail to settle the dispute amicably within 60 (sixty) calendar days from receipt of the written claim by the other Party, the dispute shall be subject to court at the place of location of the Operator.
8.3. Invalidation of any provision hereof by the court shall not invalidate other provisions of the Contract.

9. FINAL CLAUSES


9.1. The Contract shall enter into force from acceptance of the Offer according to the section «The Procedure for the Conclusion of Contracts» of the Offer and shall be valid within 1 (one) year.
9.2. The legislation of the Russian Federation shall apply to the relations between the Operator and the Client.

10. DETAILS OF THE OPERATOR

Full official name:
Individual Entrepreneur Yaraev Andrey Valeryevich
Abbreviated official name: IP Yaraev A.V.
Location: 197046, Russia, Saint Petersburg, Michurinskaya str., 19, A, 9-H.
PSRN IP: 317784700204347
TIN: 782580814519 

Appendix No. 1 to the Service contract (Public Offer)

E-TICKET RESERVATION: TERMS AND CONDITIONS

1. Definitions

The definitions herein are limited to the scope of this Appendix No. 1 to the Offer.
E-ticket refund (hereinafter — the «Ticket refund») — the termination of the contract of carriage by a Client and/or a passenger.
Contract of carriage — the Carrier shall transport a Client and/or a passenger to the point of destination under the Contract of carriage, providing him with a seat on board of the traincraft flying on the route referred to in the Ticket, and in case of train carriage of baggage, also deliver the baggage to the point of destination and issue it to the passenger and/or a person authorized to claim the baggage. The carriage terms and conditions are determined by international treaties, transport rules, and charters, and other related laws and regulations.
Additional services — any additional services for booking and issuing e-tickets.
Itinerary/receipt (hereinafter — the «Itinerary receipt») — extract from the automated reservation system, containing carriage and passenger data, itinerary, ticket or booking number, etc.  It is sent to the Client's email that he entered during booking, as confirmation of e-ticket purchase, as well as for his awareness.
Passenger — natural person carried or to be carried onboard a train under Contract of carriage.
Carrier (hereinafter — the «Train carrier») — third party train carrier that carries a Client and/or a passenger and their baggage.
Operator's Service charge (hereinafter — the «Service charge») — Service charge of the Operator, included in the total Order price, that he charges for providing information and consulting services to the Client on its own behalf and for its own account, as well as the technical capability of online booking on the Website and for other related services of the Operator related with issuing and refunding of e-tickets. When exchanging, refunding and re-issuing an e-ticket, the Service charge, previously withheld by the Operator, is non-refundable (except as provided in clause 4.7. of this Appendix No. 1 to the Offer). The Service charge includes VAT at the rate established by the Russian Federation Tax Code.
Reservation system — automated reservation system, containing information on Train carriers, charterers, train schedules, seat availability, fares, and their terms, as well as other service conditions provided by Train carriers and charterers. The information on the Website is as presented in the reservation systems by respective service Operators or their authorized representatives. The reservation system is dynamic with constantly changing or updating components, and therefore the Client shall use the Reservation system on an «as is» basis, at his own risk and without any guarantees, conditions, obligations, or representations either express or implied, permitted by applicable law.
E-ticket price — E-ticket price consists of the fare and taxes.
Fare — amount of money for train carriage of a Client and/or a passenger and their baggage. A Train carrier or a Charterer is solely responsible for the Fare amount and its terms of use.
E-ticket (hereinafter — the «Train ticket») — a document used to certify the contract of carriage between Train Carrier and a Client/Passenger, in which information about train carriage of a Client/Passenger and their baggage is presented in electronic form. The Train ticket is stored in an Train Carrier's database.

2. General provisions

2.1. The Operator shall provide the Client with the following services on behalf of the Train carrier, the agent of the Train carrier, the Charterer and/or his agent via the Website:
— provide the information received from Train carriers, agents of Train carriers, Charterers and/or their agents, and specified in the clause 3.1.3 of the Offer and clause 2.6. of this Appendix No. 1 to the Offer;
— train ticket issuance by the Operator in accordance with the parameters specified by the Client (date, time, itinerary, number of passengers, and other terms of carriage);
— acceptance of payment for the Train ticket;
— making the train ticket exchange or refund.
2.2. The Operator shall, on its own behalf and at its own expense, via the Website, provide the Client with the following services:
— technical capability to collect information about the availability of the Train ticket, to book or confirm the selected Train ticket, and/or change or make a refund of the Train ticket according to the Fare's terms, and to select Additional services;
— customer phone support: +7 (812) 309-57-60;
— e-payment capability for the Train ticket on the Website;
— other related and additional services associated with issuing, paying, exchanging, or refunding the ticket.
2.3. The legal relations arising from the sale (exchange, refund) of a Russian train ticket are subject to the provisions of the Civil Code of the Russian Federation and the Rules of Transport of Passengers, Luggage and Cargo by Rail.
2.4. The Train carrier is liable to the Client and/or the Passenger in the manner established by the legislation of the Russian Federation, the international regulations of train carriage, as well as the Contract of carriage. The Train carrier is liable to the Client and/or the Passenger for his breach of the terms of the Contract of carriage or the Fares established by the Train carrier, including changing, canceling, transferring and/or delaying the train, canceling the Contract of carriage and baggage loss, except when the wrong Fare was the result of the erroneous actions of the Operator.
2.5. By accepting the terms of the Offer, the Client acknowledges and agrees that the Operator is not the Train carrier and that the Client and/or the Passenger enters into any Contract of carriage directly with companies providing train transportation services — Train carriers; and that the Train carrier is solely responsible for providing the train carriage services to the Client and/or the Passenger, including but not limited to: the responsibility for canceling,  he Website.

3. Placement, payment and confirmation of the Order

3.1. When ordering, the Client must fill in all mandatory fields on the.
3.2. The Client determines independently the parameters of the Order (date, itinerary, service class, seats, and other criteria), enters his/her or Passenger's correct personal data into the appropriate fields on the Website, checks the correctness of entered data.
The Client shall bear all risks associated with absence and/or incorrectness of his/her or Passenger's personal data, as well as with improper notification of Passengers on the conclusion and/or change of the terms and conditions of the Contract of carriage.
3.3. The Client's or the Passenger's personal data must match the data provided in their identity document. If the personal data is provided in the document in two languages (Cyrillic and Latin characters), the information in the Order must be filled in with Cyrillic letters, when traveling inside Russia, within CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, and the Republic of Abkhazia. The information in the Order is filled in with the Latin characters when traveling to non-CIS countries.
The birth certificate is used only for citizens of the Russian Federation under the age of 14, when registering E-tickets.
If the Client or the Passenger identified a mistake in their personal data or in the identity documents' details, the Client must correct the mistake prior to the payment of the Order.
3.4. The Client confirms the correctness of his/her and the Passenger's personal data, entered during ordering, and assumes full responsibility for the accuracy of this data, its completeness and reliability. The Client assumes all possible commercial risks (ticket re-issuance, fare change, refund, etc.) due to errors and inaccuracies in his/her and the Passenger's personal data, as well as with improper notification of Passengers on the conclusion and/or change of the terms and conditions of the Contract of carriage.
3.5. The Client undertakes to familiarize himself/herself with the Offer's terms, Fare's terms, refund of the ticket, including special refund conditions, before proceeding to the payment step on the Website.
3.6. If the Client believes that the information provided on the during the ticket reservation is not sufficient, he must contact the support service by phone: +7 812) 309-57-60, by email tickets@russiantrain.com, or using the Quick request form on the Website.
3.7. The total price of the Order is displayed during the reservation on the Website and includes the price of the e-ticket and the Service charge.
3.8. During the payment for the Order by the Client, the Client and/or the Passenger enters into civil-law relations with the Carrier, under the Contract of carriage.
3.9. When paying for the Order, the Client confirms the correctness of his/her or Passenger's personal data, the familiarization with the information posted on the Website, accepts the final price of the Order, including the Service charge and the terms and conditions of the Offer, refund of the E-ticket, the Fare and the Contract of carriage.
3.10. After the payment by the Client of the Order by credit card, the Operator shall send to the Client's email, specified during ordering, the information about the register receipt, and the link where the Client could download it.
3.11. The Contract of carriage is considered to be concluded, and the Operator's obligations under the Contract are duly and fully performed from the moment the E-ticket is issued, and the Audit coupon was sent to the Client's email, specified during ordering.

4. Refund of the E-ticket

4.1. It isn't possible to change any information on the E-ticket or exchange it. In case of such necessity, the Client must refund the E-ticket according to the Fare's terms and place a new Order.
4.2. The Client or the Passenger shall make the refund of E-tickets ordered and paid on the Website in accordance with the Fare's terms, refund rules of Russian Railways JSC «Conditions of rail carriage for passengers, baggage, and cargo luggage», approved according to Order No. 473, issued by the Russian Ministry of Transport on 19 December 2013, as well as other legislative acts of the Russian Federation.
4.3. Refund for the E-ticket on the Website is possible only until the Client and/or the Passenger receive travel documents issued on a paper ticket form of Russian Railways JSC. After receiving a boarding pass on a ticket form at a railway ticket office or a self-service terminal, no refund of the E-ticket on the Website is possible. To request a refund in that case, it is necessary to contact a railway ticket office. To refund the E-ticket on the Website, the Client needs to sign in to the Personal account and click on the «Cancel» button.
4.4. If the Client pays the E-ticket with a bank card, the money will be refunded to this card within 30 (thirty) calendar days.
4.5 In addition to the charges established by Russian Railways JSC, the Operator collects the Service charge for refunding the E-ticket, which is withheld from such a refund.

5. Personal data

5.1. When the Client performs a set of actions on the Website:
— ordering the services defined in this Appendix No. 1 to the Offer on the Website;
— accepting the Offer.
The Client, acting on his own volition and in his own interests and declaring to have full legal capacity, gives the Operator permission to process his personal data and/or the personal data of the Passenger, being his full representative:
— surname, name, patronymic (if any);
— gender, date of birth, month, and year of birth;
— phone number;
— email;
— details and type of identity document (date and authority of issue, validity period);
— data on citizenship;
— Order data.
The Client's consent to the processing of his/her and/or the Passenger's personal data is specific, informed, and explicit.
5.2. By providing his/her and/or the Passenger's personal data, the Client gives the Operator permission to process and transfer his/her and/or the Passenger's personal data to third parties in order to ensure proper performance of contractual obligations including for the purposes of:
— provision of the services specified in the Offer by the Operator to the Client;
— processing of incoming and outgoing Client requests (calls and messages) to advise the Client;
— making changes to the Client' Order (return, exchange, refusal of tickets);
— providing the original reporting documents to the Client;
— collection of information and/or informing the Client about changes in the Order;
— consideration of appeals, opinions, comments, questions through the feedback form;
— consideration of Client claims;
— SMS notification.
The Client also gives his consent to the Operator to transfer his and/or Passenger personal data to third parties for the purposes specified in p. 5.2. of Appendix No. 1 to the Offer, and in the amount specified in p. 5.1. of Appendix No. 1 to the Offer.
The Client also provides the Operator with consent to perform the following actions (operations) with his or the Passenger personal data specified in p. 5.1. of Appendix No. 1 to the Offer: collection, record, systematization, storage, specification (update, change), use, transfer to third parties, distribution, blocking, deletion, destruction of personal data, including the cross-border transfer of personal data of the Client and/or the Passenger in a foreign territory (including the cross-border transfer of personal data of the Client and/or the Passenger in a territory without adequate protection of personal data).
The consent is valid within 10 (ten) years from the Offer acceptance by the Client.
5.3. The Operator shall not disclose the personal data received from the Client. When the Operator transfers personal data to the Carrier in order to fulfill obligations to the Client, it shall not be considered as a violation of the obligation described above. The disclosure of personal data in accordance with reasonable and applicable requirements of laws shall not be considered as a violation of obligations.
5.4. The Client agrees to receive promotional materials of the Operator through the communication channels specified during ordering, including cellular, telephone, and digital (email) communications.
5.5. If the Client does not want to receive promotional materials, the Client shall contact the support service with an application by sending an email to the address: info@russiantrain.com from the email address specified in the Order.
If the Client withdraws consent to receive promotional materials, the Operator ceases to send promotional materials to the Client within a period not exceeding three working days.
If the Client and/or the Passenger do not want their personal data to be processed, the Client and/or the Passenger shall send a written application to the address: 197046, Russia, Saint Petersburg, Michurinskaya str., 19, A, 9-H.
If the Passenger revokes his consent to the processing of his personal data, the Operator has the right to continue processing the personal data of the Passenger, if there are any grounds, specified in the clauses 2-11 of part 1, article 6, the part 2, article 10 and the part 2, article 11 of the Federal Law No. 152-FZ dated 27/07/2006 «On personal data». In the absence of the above grounds, the Operator shall stop processing the Passenger's personal data and delete them within a period not exceeding thirty calendar days from the date of receipt of such request.
If the Client revokes his consent to the processing of his personal data, the Operator has the right to continue processing the personal data of the Client, if there are any grounds, specified in the clauses 2-11 of part 1, article 6, the part 2, article 10 and the part 2, article 11 of the Federal Law No. 152-FZ dated 27/07/2006 «On personal data». In the absence of the above grounds, the Operator shall stop processing the Client's personal data and delete them within a period not exceeding thirty calendar days from the date of receipt of such request.

6. Other terms and conditions

6.1. If the Client has any claim, he must contact the support service by phone or send a claim to the Operator by email, in accordance with clause 8 of the Offer.
6.2. When the Client performs a set of actions on the Website:
— ordering the services defined in this Appendix No. 1 to the Offer on the Website;
— accepting the Offer,
The Client confirms his/her awareness of the terms of e-registration and e-registration refund, as well as of the refund terms, posted in the Help section on the Website at https://www.russiantrain.com/faq , and that he brought this information to the attention of the Passenger.